Delivery Information
If you have any queries regarding shipping, delivery dates, or general enquiries, please get in touch with us at enquiries@thegalleryatice.co.uk .
UK DELIVERY
Items or orders up to £50 will be sent via Royal Mailed Tracked
Items or orders up to £200 (Medium Parcel) will be sent via Royal Mail 24hr (Insured)
Items or orders up to £200 (Large Parcel) or over £200 will be sent via Parcelforce or equivalent 24hr courier (Insured).
Please see individual items for postage costs.
If you wish to purchase multiple items, please drop us a line to ensure we can minimise postage costs.
If a parcel is returned to us by the shipping company after delivery is attempted for a second time, we will require a £15.00 fee to be paid before items are re-sent.
Once your payment has been processed, we aim to have your order dispatched within 7 days.
Where items are unique or made to order (this will be clear in the description) and may be subject to a longer lead time on your purchase and we will contact you if this is the case.
Framed artwork will be sent at extra cost due to size, fragility, and weight.
INTERNATIONAL DELIVERY
Unfortunately we cannot ship internationally at the moment, we are working on getting this up and running as soon as possible. Please sign up to our mailing list and we will inform you as soon as this is available.
COLLECTIONS
All orders can be collected from our gallery on free of charge.
Once your payment has been processed, we aim to have your order ready to collect within 7 working days. We will contact you as soon as your order is ready to collect from your selected gallery.
Orders with framing included will take longer; please allow an additional 3-4 weeks for framing prior to collection.
Where items are unique or made to order, there may be longer lead time on your purchase and we will contact you if this is the case.
COLLECTIONS at The gallery at Ice:
Phone: 01753 314949
No.8 High Street, Windsor, Berkshire, SL4 1LD.
Opening hours: Monday & Friday 9:30am-5:30pm, Tuesdays-Thursdays 9:30am-1:30pm, Closed on Sunday & Bank Holidays
RETURNS
If you are unhappy with your order, you are responsible for returning it on a tracked service and contacting us at enquiries@thegalleryatice.co.uk in advance to let us know within 7 days of receiving your purchase.
Once your order has been returned, we will contact you to provide a refund (minus original shipping fee) or an exchange.
In the unfortunate event that your order arrives damaged or faulty, we ask that you keep any items and all packaging and contact us immediately at enquiries@thegalleryatice.co.uk. We can then organise a replacement, refund, or exchange. If this is the case we ask that you contact us within 3 days of delivery date - after this time we will not be able to take liability for damage.
We ask that you please keep hold of original order and packaging, and don’t arrange a return, until we are in contact with you.
In some cases, the print you purchased may no longer be available as once an edition is sold out it cannot be reproduced. If this is the case, you will be refunded.
LOST ITEMS
In the unlikely event that your order goes missing in the post, we will contact you and the relevant shipment company to try to resolve the issue.
We are not responsible for orders going missing once they are with shipment companies but will of course provide refunds, replacements, or exchanges to customers where necessary.
If we notice that there are issues with your shipment address we will contact you prior to dispatch, however we cannot always spot mistakes and cannot be responsible for errors in contact details provided by customers, and subsequent lost orders therefore.
If you need to make any changes to your details after you have made a purchase, please contact us at enquiries@thegalleryatice.co.uk.